This Privacy Policy explains how Lingom (“we”, “us”, or “our”) collects, uses, and shares information when you use our website, mobile applications, Telegram bot, and related services (the “Service”). By using the Service, you agree to the practices described here.
Information we collect
We may collect the following categories of information:
- Account information — name, email address, profile avatar, and identifiers from sign-in providers (such as Google or Telegram) when you choose those login methods.
- Learning activity — words studied, review progress, streaks, XP, Lings balance, referrals, rankings, and similar usage data needed to run the app.
- Device and app data — device type, operating system, app version, language, and general diagnostic or crash information.
- Communications — messages you send to us for support and, where you opt in, marketing or product update emails.
- Usage analytics — aggregated or pseudonymous data about how features are used, to improve the Service.
How we use information
We use information to:
- Provide, maintain, and personalize the Service;
- Authenticate you and keep your account secure;
- Track learning progress, streaks, rewards, and social features such as friends and rankings;
- Send transactional messages (for example, magic login links or security notices);
- Send optional product emails if you have agreed to receive them;
- Monitor performance, fix bugs, and prevent abuse or fraud;
- Comply with legal obligations and enforce our Terms of Service.
Legal bases (EEA/UK users)
Where applicable, we process personal data based on: performance of our contract with you (providing the Service); legitimate interests (security, analytics, product improvement); your consent (optional emails); and legal obligations.
How we share information
We do not sell your personal information. We may share data with:
- Service providers — hosting, email delivery, analytics, authentication, and infrastructure partners that process data on our behalf under appropriate safeguards;
- Sign-in partners — such as Google or Telegram, according to your chosen login method and their policies;
- Other users — limited profile information (for example, display name, avatar, or public progress) when you use social or ranking features;
- Legal and safety — when required by law or to protect rights, safety, and integrity of the Service.
Data retention
We keep account and learning data while your account is active and for a reasonable period afterward, unless a longer retention period is required by law or needed to resolve disputes. You may request deletion of your account by contacting us.
Security
We use administrative, technical, and organizational measures designed to protect your information. No method of transmission or storage is completely secure; please use a strong, unique password where applicable and keep login links private.
Your choices and rights
Depending on where you live, you may have the right to:
- Access, correct, or delete personal data we hold about you;
- Object to or restrict certain processing;
- Withdraw consent where processing is consent-based;
- Request a portable copy of your data;
- Lodge a complaint with a supervisory authority.
To exercise these rights, email [email protected]. We may need to verify your identity before responding.
Children
The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
International transfers
We may process and store information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
Third-party links
The Service may link to third-party sites or apps (for example, app stores or Telegram). Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may also be communicated in the app or by email where appropriate.
Contact
Privacy questions or requests: [email protected].